Referrals for regular appointments can be made by calling during regular business hours – Monday through Friday 7.30 a.m. to 5.30 p.m. and Saturday 7.30 a.m. to 12.00 noon. 

Referrals can be made by either the referring veterinarian or the client directly.  If the referral is made by the client – we would prefer to contact the regular veterinarian prior to the horse’s visit for a more in-depth case history and results of diagnostic tests and/or lab work.

Emergency referrals

There is always a doctor on call and your emergency call should be returned within 10 minutes.  However, the on call doctor is not always at the hospital.   IT IS VERY IMPORTANT that the on-call-doctor is contacted BEFORE SHIPPING THE HORSE.  This is for two reasons:

• The emergency team needs to be alerted so that they can make the necessary preparations at the hospital. 
• Secondly, an estimate of charges needs to be provided including the required deposit. Unprepared clients with uninformed expectations are often upset with their referring veterinarians as well as sometimes having made an unnecessary trip.